Question 1

What kind of businesses do you work with?

Accepted Answer

Small to mid-size businesses that need real technology help — not someone to manage a Squarespace template. We work with service companies, healthcare practices, logistics firms, startups, and anyone with a workflow problem that technology can solve. If you have a problem and think software might fix it, we should talk.

Question 2

Do you work with clients outside Charleston?

Accepted Answer

Yes. While we prioritize local relationships, we work remotely with clients across the Southeast and beyond. If you're in Charleston, we're happy to meet in person.

Question 3

How do I get started?

Accepted Answer

Book a free 30-minute call. We'll talk through what you're trying to accomplish, whether we're a good fit, and what a project would roughly look like. No pitch, no pressure.

Question 4

Can you help us figure out what we actually need?

Accepted Answer

Absolutely — that's often the most valuable thing we do. Many clients come in thinking they need a new website when they actually need a better process. We'll tell you the truth even if it's not what you expected to hear.

Question 5

What technologies do you use?

Accepted Answer

We pick tools that fit the problem — not the ones that look good on a resume. We work across the modern web stack, handle AI integrations, automation workflows, and business process tooling. The right answer always depends on what you're building and what your business actually needs.

Question 6

Can you work with our existing systems?

Accepted Answer

Usually yes. We've integrated with hundreds of third-party tools and APIs. If your business runs on QuickBooks, Salesforce, a custom legacy system, or anything else — we'll figure it out.

Question 7

Will I be able to manage things myself after launch?

Accepted Answer

That's always the goal. We build things that your team can actually operate. If something requires ongoing development work, we'll tell you upfront — not six months after launch.

Question 8

Do you handle hosting and infrastructure?

Accepted Answer

Yes. We set up hosting that makes sense for your project — optimized for performance and cost. We can also work within your existing infrastructure if you have preferences. Either way, you'll know exactly what you're paying for.

Question 9

How much does a project cost?

Accepted Answer

Every project is different, and we price based on scope, complexity, and timeline. We'll give you a clear, honest number after our first conversation — no vague ranges, no hidden fees. Book a call and we'll talk through what makes sense for your budget.

Question 10

Do you do fixed-price or hourly work?

Accepted Answer

Both, depending on the project. Well-defined projects are typically fixed-price so you know exactly what you're paying. Ongoing consulting and evolving engagements are usually hourly. We'll be upfront about which structure makes sense for your situation.

Question 11

What does your process look like?

Accepted Answer

Discovery call → written proposal → kickoff → regular check-ins → launch. We believe in communication over documentation — you'll always know where things stand. No black boxes, no surprises at the end.

Question 12

Do you offer support after launch?

Accepted Answer

Yes. Every project includes post-launch support. Long-term maintenance is available as a monthly retainer. We don't build things and disappear — we're here when you need us.

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